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Privacy Policy — Ahaanasiya Healthcare FZC

Last Updated: Aug 14, 2025

1. Introduction

Ahaanasiya Healthcare FZC (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal data when users interact with our website, mobile services, or any products offered in the United Arab Emirates (“UAE”).

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Legal Basis

This Privacy Policy is designed in accordance with:

  • UAE Federal Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
  • Applicable Free Zone data regulations (including ADGM and DIFC laws, where applicable)
  • International best practices, such as principles from the EU General Data Protection Regulation (GDPR)

3. Information We Collect

We may collect the following information:

3.1 Personal Information

  • Full name
  • Email address
  • Phone number
  • Address
  • Identification details (only where required for regulatory or verification purposes)

3.2 Medical or Health-Related Information

When relevant to pharmaceutical services, we may collect:

  • Prescription information
  • Medical history information voluntarily provided
  • Physician details

We do not collect health data unless voluntarily submitted or legally required.

3.3 Technical Information

  • IP address
  • Browser type
  • Device identifiers
  • Cookies and usage data

4. How We Use Your Information

Your information may be used for:

  • Processing pharmaceutical orders
  • Verifying prescriptions and medical compliance
  • Communicating with you regarding your purchases or inquiries
  • Improving our products and services
  • Meeting legal, regulatory, or compliance obligations
  • Conducting internal analytics and research

5. Sharing and Disclosure

We may share your data with:

  • Licensed healthcare professionals
  • Delivery and logistics partners
  • Regulatory authorities in compliance with UAE laws
  • IT service providers and data processors
  • Affiliates or subsidiaries of Ahaanasiya Healthcare FZC

We do not sell personal data to any third parties.

6. Data Storage and Security

We implement technical and organizational security measures to safeguard your data from unauthorized access, loss, or misuse.

Data may be processed or stored within the UAE or in secure international jurisdictions compliant with applicable data protection standards.

7. Data Retention

We retain personal data only as long as necessary to:

  • Provide services
  • Fulfill regulatory obligations (including pharmaceutical record-keeping requirements)
  • Resolve disputes and enforce agreements

8. Your Rights

Depending on applicable UAE laws, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent (if processing is based on consent)
  • Object to certain processing activities
  • Request data portability

To exercise these rights, contact us at: ahaanasiyahealthcare@gmail.com

9. Cookies and Tracking

We use cookies to improve website functionality and user experience. You may control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with a revised “Last Updated” date.